Jenzabar University

Welcome to Lackawanna College!

The College utilizes the Canvas Learning Management System (LMS) for all courses. This memo provides some important information for getting started in your Canvas course. Please read each part carefully.

To access your online course, follow these instructions:

1. Navigate to portal.lackawanna.edu and log in using your Portal credentials. If you are having difficulty logging in to the Portal, please contact the Lackawanna College IT Support at support@lackawanna.edu.
2. Click the “Canvas LMS” button under “Quick Links” on the lower left-hand side of the page.
3. On the next page (in the Dashboard view in Canvas), click the appropriate online course that you are enrolled in. Please note that if you don’t see your course prior to the term start date, this is because your instructor has not yet “published” the course. Simply check back when the course starts.

Mobile Login:

We strongly encourage you to download the Canvas app from the Google Play Store or Apple App Store. This way, you’ll be able to receive instant course alerts, receive and respond to messages from your instructor on-the-go, and have access to additional functionality. Please follow the instructions below to install this app:

Apple Devices:

1. Open the App Store.
2. Search “Canvas Student” in the search bar.
3. Click “Get” next to the app titled “Canvas Student”
4. Confirm the installation.
5. Once the app has downloaded and installed, open the app.
6. Click “Find my School”
7. On the next screen, where it asks, “What’s your school’s name?” type in the following: lackawanna, then click “Go”.
8. On the next screen, enter your username (DO NOT INCLUDE @falcons.lackawanna.edu or @lackawanna.edu) and password, then click “Log In”
9. A pop-up window will appear stating, “Student would like to send you notifications.” Be sure to click “Allow” here so you are notified when you receive messages.
10. Watch the tutorial video on navigating the mobile app in the orientation module of your course. 

Android Devices:

1. Open the Play Store.
2. Search “Canvas Student” in the search bar.
3. Tap “Install” next to the app titled “Canvas Student”
4. Once the app has downloaded and installed, tap “Open” to open the app.
5. Click “Find my School”
6. On the next screen, where it asks, “What’s your school’s name?” type in the following: lackawanna, then tap “Next”.
7. On the next screen, enter your username (DO NOT INCLUDE @falcons.lackawanna.edu or @lackawanna.edu) and password, then tap “Log In”
8. A pop-up window will appear stating, “Student would like to send you notifications.” Be sure to click “Allow” here so you are notified when you receive messages.
9. Watch the tutorial video on navigating the mobile app in the orientation module of your course. 

You must log in to your online course and participate on the first day of classes for the given term. Please note that there are several orientation and Module 1 discussion questions due on that first week, so participation on Day 1 is critical.

• Also note that lack of participation or lack of assignment submission for any one week will result in being dropped from the course. 
• Please do not begin working until the official start date noted above, as your instructor may still be adding content. 
• Be sure to check lackawanna.ecampus.com to make sure that you have obtained any needed materials prior to the start of the term. 

When you begin your course on the start date, you’ll see a student orientation video located in one of the sections of the orientation module. This video provides a complete overview of your online course, so be sure to watch it before beginning your Module 1 work. Remember that this is a fast-paced course, so due dates often arrive at a rapid pace!

If you have any questions during your online course, please contact the appropriate people based on the type of question:

• Question about Course Content – Click “Help” on the left-hand side of Canvas, then click “Ask your Instructor a Question,” select the appropriate course in the drop-down menu, and then enter your question in the “Message” field. Your instructor will reply to your message via the Canvas messaging system. Responses can be viewed by clicking “Inbox” on the left-hand side. 
• Question or Issue with Canvas – Click “Help” on the left-hand side of Canvas, then click “Chat with Canvas Support (Students),” then enter a subject, description, and level of urgency for your problem or issue. The Canvas support team will reach out to you with a response shortly. You may also call 1-833-201-9895.
• Question about Accessing Canvas, or Non-Canvas Related Technology Issues – Contact the Lackawanna College IT Support Team at support@lackawanna.edu to file a support request. You will receive a response via email.
• Question/Issue Regarding an Instructor, or any other Online Learning Issue – Contact the eLearning Director, Gopu Kiron, at kirong@lackawanna.edu. Be sure to provide specific details including your name, course, and instructor.